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National Insurance Crime Bureau

Tropical Storm Claudette Damages Homes Across the South, Midwest, East

NICB Investigators Will Be On-hand Investigating Fraud Complaints as Homeowners Begin Rebuilding Process 

DES PLAINES, Ill., June 22, 2021 — As Tropical Storm Claudette passes through the eastern U.S., homeowners will be left trying to find contractors to repair their homes – and could be victimized by dishonest contractors looking to make a quick, corrupt buck. 

Contractor Fraud Tips

Following a disaster, victims are understandably confused and shaken by the damage or possible loss of their homes and belongings. Sadly, it is at this time crooked contractors arrive and press homeowners into paying out their insurance claim prior to the repairs being completed. Time and again, investigators with the National Insurance Crime Bureau (NICB) have seen these bad actors collect payment, and then disappear without completing the work that was promised.

Typically, these disaster repair scams are unsolicited, beginning with a visit from a contractor seeking to help victims rebuild. Before hiring any contractor, call your insurance company. There is no need to rush into an agreement with a contractor who solicits your repair work, especially if it was not requested.  

NICB suggests you consider these tips before hiring a contractor:  

  • Get more than one estimate.  
  • Get everything in writing. Cost, work to be done, time schedules, guarantees, payment schedules, and other expectations should be detailed.  
  • Request references and do the research.  
  • Ask to see the salesperson’s driver’s license and write down the license number and their vehicle’s license plate number.  
  • Look out for out-of-state contractor licenses, as well as out-of-state vehicle registrations, as these may also indicate possible fraudulent contractors.   
  • Never sign a contract with blanks; unacceptable terms can be added later.  
  • Never pay a contractor in full or sign a completion certificate until the work is finished. 
  • Ensure reconstruction is up to current code.  
  • Make sure you review and understand all documents sent to your insurance carrier.  
  • Never let a contractor pressure you into hiring them.  
  • Never let a contractor interpret the language of your insurance policy.  
  • Never let a contractor discourage you from contacting your insurance company.  

Furthermore, some deceitful contractors will state they are supported by the government. However, the Federal Emergency Management Agency does not endorse individual contractors or loan agencies. Consumers should call FEMA for more specifics at (800) 621-FEMA.

Media Contact

If you have a question, want further information on the NICB, or to discuss insurance fraud or vehicle crime, please contact:

Tully Lehman
Senior Public Affairs Manager
925.758.0744
tlehman@nicb.org

Corey Witte
Interim Vice President of Communications
847.894.2569
cwitte@nicb.org

Or, if you are a reporter and have a request or question, please complete the Media Request Form.

Anyone with information concerning insurance fraud or vehicle theft can report it anonymously by calling toll-free 800.TEL.NICB (800.835.6422) or submitting a form on our website.

About the National Insurance Crime Bureau: Headquartered in Des Plaines, Ill., the NICB is the nation's leading not-for-profit organization exclusively dedicated to combatting and preventing insurance crime through Intelligence, Analytics, and Operations; Education and Crime Prevention; and Strategy, Policy, and Advocacy. The NICB is supported by more than 1,200 property and casualty insurance companies and self-insured organizations. NICB member companies wrote over $530 billion in insurance premiums in 2020, or more than 82% of the nation's property-casualty insurance. That includes more than 95% ($236 billion) of the nation's personal auto insurance. To learn more, visit www.nicb.org.