NICB's direction, organizational structure, budget and overall goals are overseen by the President and Chief Executive Officer, David J. Glawe, NICB staff, and by a Board of Governors.
NICB Senior Management
David J. Glawe
President and Chief Executive Officer
Since 2017, Mr. Glawe served as the Under Secretary and Chief Intelligence Officer at the Department of Homeland Security (DHS) after nomination by the President of the United States and unanimous confirmation by the United States Senate. In that role, he was the senior executive responsible for DHS intelligence functions, bulk data technical solutions for over 900 DHS data sets, program management, budget, and strategic oversight to integrate 22 DHS component organizations, such as the Cyber Security and Infrastructure Security Agency, the U.S. Coast Guard, Federal Emergency Management Agency, U.S. Customs and Border Protection and the Transportation Security Administration. In addition, he was responsible for the bi-directional sharing of information with the private sector and state and local law enforcement.
Prior to his appointment, Mr. Glawe served as Special Assistant to the President of the United States for Homeland Security at the White House. He also served as the Chief Intelligence Officer and Assistant Commissioner at U.S. Customs and Border Protection (CBP), where he led the development, coordination, and implementation of intelligence capabilities and operations in support of CBP’s mission.
Mr. Glawe served in the Office of the Director of National Intelligence as the Deputy National Intelligence Manager for Threat Finance and Transnational Organized Crime overseeing and integrating IC’s collection and analytic efforts. He subsequently served on the President’s National Security Council as the senior intelligence official implementing the President’s strategy on Transnational Organized Crime within the intelligence and law enforcement communities.
Mr. Glawe was a Special Agent with the Federal Bureau of Investigation and a Supervisory Special Agent in the Counterterrorism Division. Earlier in his career, Mr. Glawe served as a Federal Agent with the United States Postal Inspection Service and a Police Officer in Houston, Texas, and Aurora, Colorado.
He is a graduate of the University of Northern Iowa and holds a certificate from Harvard University’s John F. Kennedy School of Government. His numerous honors include the Central Intelligence Agency (CIA) Warren Medallion and Citation, the Department of Homeland Security Distinguished Service Medal and Citation, the National Intelligence Superior Service Medal, and the Department of Justice Meritorious Public Service Award. He has previously held insurance and securities broker licenses.
Senior Vice President, General Counsel
Mr. Martin is the former Chief of the Criminal Division of the U.S. Attorney’s Office for the District of Columbia. He was an assistant U.S. attorney in that office for the last 15 years.
Mr. Martin is a decorated career federal prosecutor and senior-level manager who has prosecuted and managed more than 80 Assistant United States Attorneys in some of the most sophisticated and high-profile criminal cases in the United States. During his time in the Criminal Division of the U.S. Attorney’s Office, he led a team of attorneys specializing in litigating a variety of violations of federal criminal law including cybercrime and fraud.
While with the Department of Justice, the Attorney General awarded Mr. Martin the Distinguished Service Award for his role on the prosecution team that successfully tried U.S. v. Paul Slough, et al. (the “Blackwater” case, in which four contractors were charged for first-degree murder/manslaughter charges in the killing and maiming of numerous Iraqi nationals). Mr. Martin also received the AUSA Association’s John F. Evans and Victor Caputy Outstanding Advocacy Award for his trial advocacy in Slough.
Mr. Martin served as a Captain in the U.S. Army in the Army’s General Counsel’s Office for four years, during which time he was awarded the Army Meritorious Service Medal and Army Commendation Medal for his work on national security, ethics, and fiscal issues. After which, Mr. Martin served as a Judicial Law Clerk for the Honorable Thomas Penfield Jackson in the U.S. District Court for the District of Columbia, D.C. District Court.
He graduated from the University of Notre Dame with a Bachelor of Business Administration and received his law degree from Northwestern University Pritzker School of Law.
Timothy R. Slater
Senior Vice President, Chief Operating Officer
Timothy R. Slater joined NICB in August 2020 as the company’s Chief Operating Officer. In this capacity he has oversight responsibility for all field operations, intelligence and analytics activities, and the learning and development program, inclusive of the National Insurance Crime Training Academy (NICTA).
Immediately prior to assuming his role at NICB, Mr. Slater held the position of Assistant Director in Charge of the Federal Bureau of Investigation’s (FBI) Washington Field Office, where he was responsible for providing executive and strategic leadership to 2000 personnel tasked with protecting the nation’s capital and greater United States from all threats domestically and abroad.
Mr. Slater began his career with the FBI as a Special Agent in the Detroit and Miami Divisions, earning investigative commendations and sustained performance awards for his work on a variety of multifaceted cases. He promoted through the ranks to leadership positions in multiple locations, including the headquarters-based Criminal Investigative Division, the Oklahoma City Division as the Senior Supervisory Resident Agent, and the Knoxville Division as an Assistant Special Agent in Charge. Following his time in Knoxville, Mr. Slater served in several roles with the Critical Incident Response Group, culminating in an assignment as Deputy Assistant Director of the Quantico, Virginia-based division responsible for the coordination of crisis response capabilities nationally and internationally. As a recipient of several executive leadership awards, he has been recognized for his ability to successfully solve complex problems and manage teams, strengths which contributed to his selections as Special Agent in Charge (SAC) of three FBI Divisions – the Denver Division, the Detroit Division, and the Criminal and Cyber Division of the Washington Field Office, where he was honored with the United States Capitol Police Medal of Merit.
Senior Vice President, Chief of Staff
James Berry serves as the Chief of Staff to CEO David Glawe and as Senior Vice President oversight of NICB Public Affairs and Member Services.
Prior to joining NICB, Mr. Berry served as a Special Agent in the Federal Bureau of Investigation (FBI) for 23 years. Most recently, Mr. Berry served as the Supervisory Special Agent for the FBI’s Springfield Field Office – Quad Cities Resident Agency where he maintained oversight for criminal and national security investigative matters. During his 23-year career Mr. Berry also served in the Denver, Washington D.C. and Detroit field offices. While in Washington D.C., Mr. Berry was assigned to the protection detail for then FBI Director Robert Mueller and he served as Unit Chief for the FBI’s Weapons of Mass Destruction Render Safe Program in Quantico, Virginia.
Prior to joining the FBI, Mr. Berry served as an Assistant Athletic Trainer in the Sports Medicine Department at the University of Notre Dame in South Bend, Indiana. This position involved the daily management and rehabilitation of athletic injuries for a number of Notre Dame athletic teams to include football.
Mr. Berry attended St. Ambrose University where he earned a degree in Education and Athletic Training and Indiana State University where he obtained a Master of Science in Education and Sports Medicine.
Daniel G. Abbott
Vice President, Partner Engagement & Member Services
Mr. Abbott joined the Insurance Crime Prevention Institute in 1987 as a Special Agent and served until it merged with the National Automobile Theft Bureau in December 1991 to form NICB. In his current role, he leads the Partner Engagement and Member Services Department, overseeing membership recruitment and retention efforts for the organization. Mr. Abbott serves as the National Law Enforcement Telecommunications System Representative, National Motor Vehicle Titling Information System - Law Enforcement Access Technical Advisor, Insurance Services Office Claims Council and the Illinois State Police LEADS Advisory Policy Board.
During his more than 33-year tenure with NICB, in addition to serving as a Special Agent investigating organized insurance rings, Mr. Abbott has also served as Director of Property and Casualty Operations. He is a graduate of Illinois State University.
Vice President, Office of the General Counsel | Associate General Counsel
Mr. Cooper joined NICB in September 2018 after nine years in private practice as a commercial, business and employment law attorney. Mr. Cooper is a former member of the federal trial bar and practiced at both large and small firms. He has extensive experience representing employers and business entities in all manner of employment actions, including those premised upon Title VII, ADA, ADEA, and the Illinois Human Rights Act as well as competition, non-solicitation, trade secrets, and wage and hour disputes.
Mr. Cooper’s commercial litigation experience includes successfully defeating a multi-million-dollar class action data theft claim and prosecuting and defending high value breach of contract and fraud actions. Mr. Cooper also represented consumers in a five-day binding arbitration before the Financial Industry Regulatory Authority where he obtained a six-figure damages award. In addition, Mr. Cooper has defended Fortune 500 companies in a diverse array of matters such as mass toxic tort, general liability, premises liability, and product liability.
Mr. Cooper also has substantial commercial contracting experience including negotiation and drafting of all manner of complex commercial contracts including licensing, data use, employment, independent contractor, vendor, master service, confidentiality, non-solicitation, severance and other agreements.
Mr. Cooper obtained his undergraduate degree from the University of Illinois at Urbana and his Juris Doctor from Chicago-Kent College of Law.
Richard E. DiZinno
Vice President, Strategy, Policy, & Plans
Mr. DiZinno serves as the Vice President of Strategy, Policy, and Plans overseeing the formation and implementation of overarching external, operational, and internal policy for NICB. He joined NICB following years of experience within the insurance industry, a private law firm, and more than a decade of public service. Most recently, he served as Chief Counsel for National Security and Crime for the U.S. Senate’s Judiciary Committee from 2017 to 2020, and then as an Associate Deputy Attorney General at the U.S. Department of Justice, focusing on DOJ’s most significant national security matters.
After attending College of the Holy Cross, Mr. DiZinno joined Travelers Insurance as a coverage and claims specialist, working in their Special Liability Group handling environmental, asbestos, toxic tort, and other large loss claims and litigation. He attended George Washington University School of Law and served as a Judicial Assistant for the Chief Judge of the U.S. District Court in D.C.. Mr. DiZinno spent four years as an associate at Howrey LLP, a specialty litigation firm in D.C., working on white-collar, antitrust, and complex litigation. In 2009, Mr. DiZinno joined the United States Attorney’s Office in the District of Columbia as a federal prosecutor. He served in the Homicide, Fraud and Public Corruption, and National Security sections and tried over fifty cases to verdict over eight years. In 2017, he was hired by the U.S. Senate Judiciary Committee, where he served as its Chief Counsel for National Security and Crime for three years before returning to DOJ working in the Office of the Deputy Attorney General.
Karen A. Graczyk
Interim Chief Information Officer
In March of 2018, Ms. Graczyk was promoted to Vice President of Information Technology. In her current role, she is responsible for the strategic direction and functions of information services in support of NICB’s key business initiatives.
Ms. Graczyk joined the National Automobile Theft Bureau in 1988 as a systems clerk and was responsible for a number of administrative tasks until NATB merged with the Insurance Crime Prevention Institute in 1991 to form the NICB. She ascended through two different managerial positions until she was promoted to Director of Information Technology in 2004.
Ms. Graczyk received her bachelor’s degree in Business Administration (Information Systems Management) from Governors State University and her master’s degree in Information Security from Lewis University.
Vice President, Government Affairs
Based in its Chicago-area headquarters, Mr. Haskins leads NICB’s Government Affairs team, and is responsible for overseeing and developing the organization’s legislative and regulatory strategy at the state and federal level. Mr. Haskins previously served as the Director of Government Affairs for NICB managing state government affairs activities for the Southeast, Southwest, Northeast and Northwest Regions.
Before joining NICB, Mr. Haskins served as the Anti-Fraud Coordinator with the National Association of Insurance Commissioner (NAIC) responsible for coordinating all anti-fraud regulatory and legislative efforts on behalf of the state Departments of Insurance of the 50 states, U.S. territories and the District of Columbia.
Mr. Haskins earned a bachelor's degree from Florida State University in Political Science and Criminology and holds the Certified Fraud Examiner and Certified Fraud Specialist designations. Mr. Haskins has served on numerous state and federal working groups and task forces including co-chairing the Insurance Sub-committee for the U.S. Department of Treasury, Bank Secrecy Act Advisory Group (BSAAG) and serving on the California Advisory Task Force on Insurance Fraud.
Vice President, Communications
Ms. Kelley is the vice president for communications based in the NICB Chicago office. She is responsible for developing and managing communications activities and media inquiries for NICB. She works directly with local experts to advance the NICB goals through effective communications to key audiences, including members, opinion leaders in the news media and other third-parties.
Prior to that, Ms. Kelley was the assistant vice president for public affairs at APCIA. She also spent time as an on-air reporter for CBS affiliate WTOC in Savannah, Ga., and was also an on-air reporter for NBC affiliate WPBN-WTOM in Traverse City, Mich.
Ms. Kelley graduated with honors from Loyola University Chicago with a Bachelor of Communication Studies. She has earned a Master of Education from Cappella University. She is also currently enrolled in the Master of Public Policy and Administration at Northwestern University.
John P. Selleck
Vice President of Operations, Intelligence, and Analytics
John P. Selleck serves as the NICB’s Vice President of Operations, Intelligence, and Analytics where he has oversight responsibility for both the Office of Field Operations, inclusive of all eight regional offices, and the Office of Intelligence and Analytics.
He joined NICB following 21 years of service with the Federal Bureau of Investigation (FBI) across a multitude of programs and field offices around the country; and, brought with him a deep and practical understanding of both operations and intelligence, knowledge of how to effectively exploit geospatial and big data analytics, a passion for leadership, and a commitment to mission. Immediately prior to joining NICB, Mr. Selleck held the position of Assistant Director of the FBI’s Critical Incident Response Group (CIRG), where he managed the assets and resources responsible for providing rapid assistance solving complex problems or during crisis incidents nationally and internationally.
In 1999, Mr. Selleck joined the FBI as a special agent and was first assigned to the Greensboro Resident Agency under the Charlotte Field Office in North Carolina. He subsequently was promoted to positions of increasing responsibility, including national program manager and training coordinator for the Gang and Criminal Enterprise Section at FBI Headquarters, and Supervisory Special Agent over both criminal and counterterrorism squads in the Detroit Field Office. In recognition of his strong leadership abilities, he was named the Assistant Special Agent in Charge (ASAC) of the criminal programs and all seven resident agencies (satellite offices) of the New Orleans Field Office in 2012. While serving as ASAC in New Orleans, he was awarded the FBI Director’s Award for Excellence to the Law Enforcement Officer Community.
Following his time in New Orleans, Mr. Selleck was assigned to the Quantico, VA-based CIRG for the first time. Over multiple years he held a variety of senior executive roles where he managed numerous crisis response events, and in addition to other notable accomplishments, was responsible for the transformation of the Huntsville, Alabama, Hazardous Devices School into a world-class training facility. In 2018, he was named Special Agent in Charge of the Washington Field Office’s Mission Services Division, and served in the nation’s capital until returning to CIRG as Assistant Director.
Prior to joining the FBI, Mr. Selleck earned a bachelor’s degree from Michigan State University and worked at a behavior modification program for court-appointed juvenile delinquents in Michigan. He also served in the Michigan Army National Guard and the Lansing Police Department.
Vice President, Learning and Development
Based in its Chicago-area headquarters, Mr. Sinno leads NICB’s Learning and Development team, and is responsible for overseeing and developing the organization’s training-related initiatives with NICB member companies, law enforcement agencies and NICB employees. He also directs the National Insurance Crime Training Academy (NICTA), which offers online, anti-fraud training to the property/casualty insurance industry.
Mr. Sinno has extensive experience in instructional design/adult learning theory, human performance technology, leadership development and change management. Before joining NICB, Mr. Sinno held Learning and Development leadership positions in the pharmaceutical, healthcare and parking logistics/management industries.
Mr. Sinno served in the US Navy prior to attending Southern Illinois University–Carbondale where he earned his bachelor’s degree in Electronics and master’s degree in Education.
Chief Inspector and Compliance Officer
Mr. Boehmer joined the NICB as a Special Agent assigned to the Chicago Major Medical Fraud Task Force in August 2013. In December 2015, he was promoted to the position of Chief Inspector and Compliance Officer. His responsibilities include the evaluation of internal operations and compliance-related matters. Other duties include the evaluation of security procedures, monitoring ISO access for law enforcement and conducting inquiries when ISO misuse is suspected.
Prior to being hired by NICB, Mr. Boehmer served the Chicago Police Department for over 28 years. During his tenure there, he was most recently assigned to an FBI task force investigating public corruption in Chicago. Previously, he had extensive experience working as a sergeant in Internal Affairs as well as many years assigned to an FBI task force investigating organized gangs in and around Chicago.
Mr. Boehmer received a Bachelor of Science degree from Northeastern Illinois University.
NICB Board of Governors
Mr. Capuzzi is currently Senior Vice President, Field Claims for Allstate Insurance. He was appointed to the NICB Board of Governors in 2014.
He joined Allstate in July 2013 as the senior executive accountable for all automobile and property claims operations and over 5,500 claims professionals in the Eastern United States. As a member of the claims executive team, he is accountable for setting the strategic direction of the claims organization and establishing tactical priorities. In his role on the Territory Market Operating Committee, he provides claims subject matter expertise while also engaging in product, pricing and distribution decision-making. Prior to Allstate, Mr. Capuzzi was Claims Central Services Operations Business Leader for Progressive Insurance Company. He began his career at Progressive Insurance in 1985 as a claims representative.
Mr. Capuzzi is a graduate of the University of Wisconsin.
Mr. McSheffrey is Vice President of Claims Operations for The Hanover Insurance Company. He was appointed to the NICB Board of Governors in 2014.
In this role, he has oversight of various areas of the claims organization including SIU, Subrogation, Claims Quality and Claims Technology. He has spent his entire career in the insurance claims industry, entering as a claims adjuster for Commercial Union more than 25 years ago.
Mr. McSheffrey is a graduate of Boston College. He holds both the Chartered Property Casualty Underwriter (CPCU) and Certified Insurance Counselor (CIC) designations. He is a past Chairman of the AIA Claims Technology Committee and is presently a member of the ISO Claims Council.
Robert W. Bowers
Mr. Bowers is National Claims and Customer Service Leader at Westfield, where he has served various operational, change management and executive positions since 1996. He joined the NICB Board of Governors in 2019.
In his current role, Mr. Bowers is responsible for multiple P&C functions, including claims and billing functions. Rob is a transformational leader that ensures proper balance of indemnity and expense outcomes while aligning customer service objectives with competitive strategies. Previous positions included Claims Home Office Operations Leader, Organization Change Leader – Business Intelligence, Regional Executive – Central and Western Divisions and Director – Claims Research and Development. Mr. Bowers came to Westfield from Hartford Insurance.
Mr. Bowers earned his MBA from Ashland University and has a Bachelor of Science in Business Administration from Geneva College. He also has earned his Senior Claims Law Associate (SCLA), Associate in Claims (AIC) and Chartered Property Casualty Underwriter (CPCU) certifications.
Jeremy T. Connor
Mr. Connor is vice president of Government Employees Insurance Company (GEICO) with responsibility for all operations in GEICO’s Buffalo, New York, regional office and the Marlton, New Jersey, claims office. He joined the NICB Board of Governors in 2018.
Before taking on his current duties in 2018, Mr. Connor had been assistant vice president of claims in the Buffalo office since 2016. He started his GEICO career in November 1995 as a claim information center associate in the company’s Woodbury, New York, regional office and progressed through all levels of liability claims and liability claims management. He also was instrumental in helping to establish several new GEICO claim operations around the country. In 2007, he was promoted to manage New York planning and control operations and, in June 2008, he became regional liability director there. In September 2010, he assumed PIP director responsibilities before being elected assistant vice president of regional claims operations in Fredericksburg, Virginia, in 2012.
Mr. Connor has a B.S. degree in finance from SUNY-Old Westbury.
Paul D. Diemer
Mr. Diemer is Senior Vice President of Risk Management for Enterprise Holdings Inc. He joined the NICB Board of Governors in 2017.
In his current role, Mr. Diemer is responsible for the company’s operational risk management, vehicle repair, damage recovery, liability claims, insurance programs and actuarial services. In addition, he provides strategic guidance for the company’s internally developed claims technology platforms. He began his Enterprise career in 1987 and was named Area Manager for southern California in 1992. In 1996, he relocated to St. Louis to become Corporate Marketing Manager, where he led a number of company-wide marketing initiatives. In 1997, he returned to rental as Assistant Vice President for the company’s Canadian operations. In 1999, he moved to Montreal to lead the company’s Quebec operations as Vice President and General Manager. In 2003, he returned to St. Louis and was named Vice President of Claims for the company. In 2017, he was promoted to his current role, where he and his team work closely with the company’s operational leadership in North America and Europe.
Mr. Diemer has a bachelor's degree from Southern Methodist University. He currently serves on two insurance industry nonprofit boards: The National Insurance Crime Bureau (NICB) and Arbitration Forums, Inc. (AFI).
Mr. Gadberry is vice president of Personal Lines Field Claims for Nationwide. He joined the NICB Board of Governors in 2020.
In his current role at Nationwide, Mr. Gadberry is responsible for the national field claims operation for Personal Lines and the Private Client claims organization. Prior, he was associate vice president (AVP) of the Nationwide Special Investigations Unit, AVP of Personal Lines Claims in the Carolinas Claims Zone, technical MD claims vendor manager, director of Nationwide’s Direct Repair Program, and AVP of MD Claims. Before joining Nationwide in 2004, he was in leadership roles at Safeco Insurance and Fireman’s Fund Insurance.
Mr. Gadberry holds a bachelor’s degree in marketing from Southeast Missouri State University and an MBA from Indiana Wesleyan University. He has served on the board of the Red Cross, and as an executive sponsor for Navigating Success for Professionals of Color and Nationwide’s Military Associate Resource Group.
Ms. Guan is the Senior Vice President & Manager, Claims Field Operations, Medical & Special Investigation Operations for Liberty Mutual. She joined the NICB Board of Governors in 2015.
In her current role, Ms. Guan is responsible for personal line and small commercial for SIU, No Fault, Accident & Health, Tuition Reimbursement, and Workers’ Comp. She began her career with Liberty Mutual in 2004 and has worked in various positions in the Commercial Professional Service Group and Personal Market Product Management. In 2014, she assumed the Vice President, Manager for PI Claims LMS, Customer Experience, Quality Assurance and Rewards/Recognition. In 2015, she assumed her current role. Prior to joining Liberty, she worked in management consulting and investment evaluation for five years in Dalian, China.
Ms. Guan holds a Bachelor of Science in Economics and Law from Northwest University, China, and an MBA from the Krannert School of Business at Purdue University. She obtained her CPCU designation in 2007 and Associate in Claims (AIC) in 2009.
Mr. Keating is Vice President Operations for State Farm Mutual Automobile Insurance Companies. He was appointed to the NICB Board of Governors in 2020.
In his current role since 2018, Mr. Keating has responsibility for the Special Investigative Unit, and the Personal Injury Protection and Medical Payments Coverage operations. He has leadership experience in Underwriting as well as the company’s Leadership & Development department. He was responsible for several companywide programs and played an important role in leading the company’s claims approach to Initial Loss Reporting. He has more than 25 years’ experience with State Farm, serving in a variety of executive leadership positions since he joined in 1993.
Mr. Keating received a bachelor's degree in History and Political Science/Government from James Madison University. He has earned several industry designations, including the Chartered Property Casualty Underwriter (CPCU) designation, the Chartered Life Underwriter (CLU) designation, the Chartered Financial Consultant (ChFC) designation, and the Fellow, Life Management Institute (FLMI) designation.
Mr. Meyer is Vice President – Claims for MetLife Auto & Home. He joined the NICB Board of Governors in 2020.
Mr. Meyer and his team are accountable for the countrywide Auto Physical Damage Claims Operations, Centralized Total Loss Operations and our Claims Solution Team. His relentless focus on diversity & customer centricity led to his prior appointment on the Property & Casualty Diversity Steering Committee. Under his leadership, the MetLife Auto & Home Claims Organization created four of the eight MetLife chapters of the Military Veteran Resource Networks. He has worked in the property and casualty industry since 1990, starting his career with Economy Fire & Casualty where he held positions of Claim Manager, Field Claim Office Director and Assistant Vice President of the Claims Organization.
Mr. Meyer holds a B.S. degree from Ball State University. He is a decorated and Honorable Discharged Veteran of the United States Marine Corps.
Matthew C. Murphy
Mr. Murphy is a Vice President within the Claim Solutions & Analytics Division of The Hartford Insurance Company. He joined the NICB Board of Governors in 2014.
In his current position, he is responsible for the oversight of the Hartford’s SIU Anti-Fraud Programs and the organization’s Strategic Business Intelligence & Analytics Operations. He joined The Hartford in early 2013 as a Vice President in the Claim Division, holding responsibility for the SIU along with The Hartford’s Medical Bill Processing & Clinical Programs. Prior to The Hartford, he spent 23 years at The Travelers Insurance Company where he held various leadership positions within their Claim — Investigative Services Division, and was involved in operations including Cyber Security Risk, Medical Fraud, and SIU Field Operations & Fire Investigations.
Mr. Murphy holds a bachelor’s degree in criminal justice from Marist College and a CFLS designation from the American Educational Institute.
Mr. Murray is Head of Claims Shared Services for Farmers Insurance. He joined the NICB Board of Governors in 2018.
In his current position, Mr. Murray is responsible for leading the business units that provide services to the Claims organization and its customers, including the Claims Contact Centers, Claims Support Services, the National Document Center, Special Investigations Unit, Strategic Initiatives, Subrogation and the Claims training component of the University of Farmers. He was promoted after serving as Head of National Operations and Property Strategy since 2015. Prior positions within the company include Claims Representative, Supervisor, and Manager with Subrogation; Specialty Staff Claims Manager with the Property operation; Zone Manager for Large Loss for the Eastern Field Property operation; Western Field Property Zone Manager; and Central Property Field Zone Leader. He has been with the company since December 2000.
Mr. Murray has a bachelor’s degree in Law Enforcement and Justice Administration from Western Illinois University.
Mr. Oppenheim is currently the Claims General Manager for the West Zone at Progressive Insurance. He joined the NICB Board of Governors in 2016.
In his current role, he is responsible for all operational aspects of the field claims organization in 19 states. This includes approximately 3,300 people working in over 100 offices and service centers. Prior to this, he held a variety of positions including national responsibility for physical damage process from 2003 to 2006. He began as a claims adjuster in 1986.
Mr. Oppenheim graduated from Stetson University in 1979 with bachelor's degree in Psychology.
Mr. Piper is Assistant Vice President – Global Head of Special Investigations for CNA Insurance based in Chicago, Ill. He joined the NICB Board of Governors in 2019.
In his current position, Mr. Piper is responsible for leading anti-fraud efforts inclusive of leveraging analytical resources to detect systemic organized fraud, leading investigative strategy and fulfilling regulatory and compliance requirements. He has been active in the anti-fraud industry for the past 29 years serving in various capacities with the Coalition Against Insurance Fraud, the International Association of Special Investigation Units and the National Health Care Anti-Fraud Association.
He graduated from the University of Georgia with a Bachelor of Business Administration – Risk Management & Insurance degree and holds a Senior Claim Law Associate designation from the American Educational Institute. He is a former law enforcement officer.
Mr. Raubenheimer currently holds the position of Vice President Claims Experience at USAA. He joined the NICB Board of Governors in 2016.
Between 1986 and 2001, Mr. Raubenheimer worked for USAA in Northern Virginia and held numerous auto and property claims adjuster positions. He transferred to the Norfolk, Virginia in 2001 as a Casualty Claims Manager and was soon elevated to a Director position. He was promoted to Claims Operations Executive Director in 2005 and relocated to San Antonio. In 2007, he transitioned to Executive Director of the Auto physical damage claims process at USAA and eventually assumed responsibility for Physical Damage Operations. He was promoted to Assistant Vice President of Claims Security (SIU) in 2013. In 2015, his responsibilities were expanded to include Physical Damage, Total Loss and Subrogation/Salvage Operations at USAA.
Mr. Raubenheimer attended the University of Delaware where he earned a bachelor's degree in Criminal Justice. He currently holds the AIC, SCLA and CPCU designations.
Ms. Rodriguez is Vice President – Operations for Auto Club Enterprises. She was appointed to the NICB Board of Governors in 2018.
In her current role since April 2018, Ms. Rodriguez is responsible for all claims operations in the company’s 20+ state footprint. She began her career in the P&C industry in 1987 when the Auto Club hired her to be a Claims Receptionist at her local branch office. In 2008, she was promoted to Claims Staff with various regional offices reporting to her, including Special Investigations, the Texas Market, Casualty, and Early Response Auto Offices. Her assigned area of expertise was casualty claims.
After 26 years in auto claims, Ms. Rodriguez was selected to be the Club’s first Property Technical Manager in January 2014. In that role, she focused on increasing her technical expertise, while improving both service and severity for the enterprise.
Mr. Seminara is the Chief Claim Officer for the Travelers Companies, responsible for all claim operations. He is also a member of the company’s Operating and Management Committees and serves as the executive sponsor to the company’s disAbility Diversity Network. He rejoined the NICB Board of Governors in 2020.
From 2005 to 2017, he served as the General Counsel of Travelers Claim and leader of the Claim Legal organization. In 2012, he assumed additional responsibilities to lead Travelers Subrogation and Investigative Services Units. From 1995 to 2005, he served in several capacities with Travelers Bond including General Counsel of Bond / Senior Vice President of Bond Claim, Vice President responsible for Construction Surety Claim, lead Construction Surety Counsel and Construction Surety Claim Professional.
Mr. Seminara holds a Juris Doctorate and MBA from Fordham University and a bachelor’s from Arizona State University. He is a member of the New York and Pennsylvania State Bars. He serves on the boards of the Special Olympics of Connecticut and HEDCO Inc., a non-profit with a mission to stimulate economic development in Connecticut’s underrepresented communities.
NICB Advisors to the Board
Richard Della Rocca
Mr. Della Rocca is Vice President – ISO Claims Solutions. He became an Advisor to the NICB Board of Governors in 2013.
Mr. Della Rocca oversees the development and operation of several key ISO claims products and services, including ISO ClaimSearch, ISO Claims Outcome Advisor, and other claims and anti-fraud information and software solutions. Prior, he served as Assistant Vice President – Business Development, where he was responsible for identifying and successfully completing acquisitions and strategic alliances in support of ISO’s strategic business units and subsidiaries. He joined ISO as an Assistant Manager in 1995 and later served as Assistant Vice President – Marketing. Before joining ISO, he held positions in product development and marketing management at Continental Insurance Company.
Mr. Della Rocca earned a bachelor’s degree in communications from Rutgers University and holds the Chartered Property Casualty Underwriter (CPCU) designation.
Ms. Dodson is President of the International Association of Special Investigation Units (IASIU). She became an Advisor to the NICB Board of Governors in 2020.
As IASIU president, Ms. Dodson leads the 4,000 member international organization focused on advancing excellence in the insurance fraud fighting community through education, training, awareness, and connection. She is also a Regional SIU Manager with State Farm Insurance with over 25 years of experience managing and leading SIU operations throughout the country, including building and leading large national SIU operations. In addition to her SIU experience, she has led large complex claims and underwriting operations.
Ms. Dodson has earned both her CPCU and FCLA designations, her BS in Criminology from Florida State University, and MBA from Villanova University, where she was awarded the Bartley Medallion. She also currently serves as secretary of the Pennsylvania Auto Theft Council’s Board of Directors and as advisor on the executive board of the Coalition Against Insurance Fraud.
Mr. Smith is Executive Director for the Coalition Against Insurance Fraud. He became an Advisor to the NICB Board of Governors in 2020.
He has served as director of government affairs and general counsel since 2018. In 2020, he also was appointed by the Coalition's Board of Directors to the position of executive director. Prior, he founded one of the nation’s leading law firms specializing in insurance fraud litigation: Cincinnati-based Rolfes Henry (formerly Smith Rolfes & Skavdahl). He has won more than 100 civil actions, including cases against home and commercial insurance arsonists, chiropractors that fraudulently overbill, pill mills, MRI clinics and other insurance swindlers. He has written more than 100 articles and spoken to dozens of anti-fraud and civic groups.
Mr. Smith graduated from Northern Kentucky University School of Law. He received his undergrad degree from the University of Cincinnati. He has served as president or on the boards and committees of numerous anti-fraud groups, such as the International Association of SIUs, National Society of Professional Insurance Investigators, and International Association of Arson Investigators.