National Insurance Crime Bureau

NICTA Help

Help is here! See below for assistance with continuing education (CE) processing, NICTA navigation and general NICTA questions. For any general help or outstanding questions, contact Learning@nicb.org.

CEU Processing

Please note: The corporate license does not cover the CE credit processing fee. This is a fee imposed by the state departments of insurance and not NICTA. However the companies below have arranged for direct billing of the CE processing fees.

Companies with Direct Bill Account:  
ACCC Insurance (TX requests only) Germania Insurance (TX requests only)
Affirmative Agencies (TX requests only) Kemper Insurance
Allstate Liberty Mutual/Safeco
ANPAC Mercury Insurance
CNA MSA Group
Concord Group Insurance Companies National Interstate Insurance Company/Vanliner
Country Financial (OK requests only) Progressive
CUMIS Insurance Society, Inc. Pronto Insurance
Direct General (TX requests only) QBE
Donegal Group (DE requests only) Safeco/Liberty Mutual
Electric Insurance Sentry Insurance
EMC Insurance Shelter Insurance
Esurance State Auto
Farmers/Help Point Claims Services/Bristol West State Farm (TX requests only)
FCCI Insurance Group Stillwater Insurance
Federated Insurance Swiss Re
Fireman’s Fund Texas Farm Bureau
Florist Mutual Insurance Company (Hortica Insurance Company) The PMA Insurance Group
Gainsco (TX requests only) Travelers Insurance
GEICO USAA


Adjusters:

Agents/Producers:

NICTA Navigation

Having trouble navigating NICTA? View key process/task videos now.

NICTA FAQs

What are my log in credentials?

Your log in credentials have not changed. Use the same credentials you used in the previous NICTA.

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How do I update my profile?

From the Dashboard, click the user icon in the top right corner, then click "My Profile". Basic information is extracted through registration, however there is other information you may want to include. You can update all fields that are open, if you need other fields updated, please contact your organization's administrator or us through the Contact Us link.

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Where can I find courses?

Click the Catalog tab at the top of the screen. You will be able to enroll in all available courses and instructor led trainings here.

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How do I enroll in a course?

Click the Catalog tab at the top of the screen. Choose the course you want to enroll in. Click the "Enroll" button.

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How do I launch a course?

From the Dashboard, you will see "Enrollments" at the top of the screen. Find the course you want to launch and click the green view button on the right side. When the course description opens, click the blue launch course button on the right side. Also, you will be able to launch a course directly from the pop-up when you enroll.

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When are the instructor led trainings facilitated?

Instructor led trainings are available 2 times a week, 2 times a day. Click the Catalog tab at the top of the screen. Scroll down until you see the "Instructor Led Training" courses. Each course has the date and times the course will be facilitated. The calendar also shows when the ILT trainings will be facilitated.

Note: some courses are CE approved in certain states

How do I enroll in an instructor led training?

Click the Catalog tab at the top of the screen. Scroll down until you see the "Instructor Led Training" courses. Choose the course you want to take and click "Enroll". Choose the best time for you. You can also register through the calendar. Dates that have training will have a purple icon. Click the icon to see what course is being facilitated that day.

An email with the registration link will be sent shortly. Some courses offer CE credit for certain states. If you are requesting CE credits, make sure you enter your license number and the state you are request credit for.

View how to video

How do I request CE credits?

Each course description shows what states it's approved in. To request CE credits, visit this page. Determine if your company is a part of NICTA's direct bill list. Whether you are an adjuster or agent/producer, choose the appropriate link. 

Will my previous transcript be transferred over?

We are working on getting all transcripts transferred to the new system by 2020.