FraudSmart® Webinars

Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor. Users can choose different training topics to create a more personalized training program.

These virtual sessions utilize a webinar platform and feature professional and industry-expert instructors for each topic. Many courses have been approved for Continuing Education (CE) credits in certain states.

To access a FraudSmart course, register through NICTA.org. If you do not have NICTA access, fill out this request form.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
Attend session for a minimum of 55 minutes
Respond to all poll questions

Field Safety & Professional Comm. Skills

June 25, 2026 | 12 pm CST

This course is designed to equip participants with essential skills to support safety in the field and enhance professional communication. Participants will learn how to identify and mitigate potential hazards, develop effective communication strategies, and maintain situational awareness. The course also covers the importance of professional etiquette and provides practical techniques for handling difficult situations.

CE Credit Not Available

Auto Finance Fraud

July 7, 2026 | 12 pm CST

Fraudsters engage in numerous schemes to obtain vehicles, and this course provides an overview of the rapidly growing trend of auto finance fraud. Learn the schemes that are used to fraudulently obtain vehicle financing and vehicles from dealerships and private sellers and action steps to guide your investigations.

CE Credit: DE, FL, NC, & TX

Vehicle Theft & Fraud

July 9, 2026 | 12 pm CST

This instructor-led course covers the vehicle theft problem and explains the effects to consumers and the insurance industry. Various reasons why vehicle theft/fraud is committed is explained. The characters of a Vehicle Identification Number (VIN) are described and fraud indicators and action steps will also be explained. This webinar is suitable for people who work vehicle claims and appraisers.

CE Credit: DE, FL, NC, & TX

Motorcycle Theft & Fraud

July 14, 2026 | 12 pm CST

This virtual instructor-led course focuses on problems related to motorcycle theft and describes ways to identify various types of motorcycle classifications and their major components. Fraud indicators and action steps will be explained. This course is suitable
for people who work vehicle theft (motorcycle theft) claims, underwriters and other insurance company personnel.

CE Credit Not Available

Vehicle Facilitating Fraud Seminar

July 15, 2026 | 12 pm CST

Join us for an interactive Zoom seminar designed to equip professionals with the latest tools and insights to combat vehicle fraud. Dive into current fraud patterns seen in theft, claims, and documentation. You’ll learn to recognize critical technology-driven theft signals, spot VIN laundering tactics, and identify identity-enabled claim red flags. Our expert-led session will guide you through a proven investigation workflow: triage, verify, document, and refer/escalate, ensuring you make defensible, evidence-based decisions tailored to your role, whether you’re an adjuster or SIU specialist. Do not miss this opportunity to sharpen your investigative skills and stay ahead of emerging threats in vehicle fraud.

CE Credit Not Available

Rental Car & Transportation Network Company Fraud

July 16, 2026 | 12 pm CST

This course is designed to provide participants with an understanding of the various fraud schemes associated with rental cars and transportation network companies (TNCs). Participants will learn about the business models of TNCs, common fraud schemes, and the legal and policy challenges involved. The course will also cover best practices for detecting and investigating fraud, leveraging investigative advantages, and understanding trends in the courts.

CE Credit: DE, FL, NC, & TX

Hit While Parked

July 23, 2026 | 12 pm CST

This virtual instructor-led course provides an overview on ways to recognize the differences between legitimate Hit While Parked claims and fraudulent Hit While Parked claims. It will also identify a list of fraud indicators of Hit While Parked accidents, as well as the action steps to resolve indicators.

CE Credit: DE, FL, NC, & TX

Vehicle Inspections "101"

July 30, 2026 | 12 pm CST

This virtual instructor-led course provides a basic overview on how to inspect and identify a vehicle. Various ways to identify a fraudulent VIN are explained and fraud indicators and action steps are identified. This course is suitable for insurance agents and others.

CE Credit: DE, FL, NC, & TX