Jimmy Patronis Florida’s Chief Financial Officer
The Division of Consumer Services is here to assist insurance consumers in the aftermath of Hurricane Ian. Our insurance experts can answer the many insurance-related questions which arise following a storm. This site will continuously be updated to provide you with the most current information. Due to limited staffing, we encourage you to file a complaint online by visiting our Get Insurance Help homepage.
You may also call our toll-free insurance consumer helpline at:
1-877-693-5236, 9:00 am - 5:00 pm, EST
We ask for your patience as we are currently experiencing extended hold times.
Before contacting us we ask that you have readily available, your insurance documentation, i.e., company name, policy number, agent name; as well as your home address and contact information.
To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.
Citizens Insurance Corporation Policyholders, please click here to file a claim.